• Road Assistance
      Road Assistance

      Regardless of the type of vehicle and the place of the incident, we offer immediate assistance in each situation involving a failure or damage, preventing travel from being continued.

    • Home Assistance
      Home Assistance

      Immediate assistance in the case of an unexpected incident at the place of residence or work, consisting in ensuring professional assistance e.g. of a locksmith, electrician, heating equipment technician, household appliance/radio and TV repair specialist as well as professionals from other specializations.

    • Health Assistance
      Health Assistance

      At Global Assistance, we are aware that health is most important, for this reason, we provide our services with due diligence and empathy. Our assistance is provided in the case of a sudden illness or unfortunate accident.

    • Travel Assistance
      Travel Assistance

      Immediate assistance to the Client during unexpected events while traveling all over the world.

    • Legal Assistance
      Legal Assistance

      Legal assistance services provides legal protection to the insured person, thereby safeguarding their financial interest in legal disputes. With our legal helpline, the insured person has the possibility to receive advice whenever needed.

    • Damage Adjustment
      Damage Adjustment

      We provide complex damage adjustment services, from the time of reporting an incident to closing the case being reported. Our reliability and effectiveness of the process is ensured by a number of qualified specialists.

    • Call Center
      Call Center

      We offer call center services, consisting in running and operating thematic helplines. Round-the-clock helplines operating seven days a week are dedicated for Global Assistance Polska products.

    About us

    Insurance and Policy Management

    A car crash that prevents you from travelling further? A casualty during a trip abroad that also necessitates hospitalization? Damaged electronic hardware or a home system? Regardless of the type of loss you notify, we are ready to support your company’s clients in any situation.

    Global Assistance is a well-known brand in Europe – we operate on the assistance market not only in Poland, but also in Bulgaria, Romania, the Czech Republic, Slovakia, and Lithuania. We are also part of Vienna Insurance Group, one of the biggest and oldest insurance groups in Austria and Central and Eastern Europe. We offer our services primarily to Insurance Companies, Brokers, banks and leasing companies, car fleets and other companies that seek to provide their clients with a comprehensive package of services and coverage at the highest level.

    Cooperation with a selected group of technical and medical service providers

    What makes our product range unique in the first place is the exceptionally wide network of Service Providers who work together with us on available services and schemes tailored specifically to the needs of our Partners. Thanks to that, we can offer support to your Clients in every corner of the country and during unexpected events while travelling around the world. For the convenience of our Clients, we arrange for a Service Provider to come to the indicated address in order to deal with the breakdown or loss as quickly as possible.

    Who can benefit from our assistance services?

    Our schemes – Home, Motor, Travel or Medical assistance in Poland – will be a great addition to the range of services offered by every insurance company, broker, leasing company, financial institution or distributor. Your Clients will undoubtedly appreciate the wide coverage of available benefits and comprehensive coverage for various random events, such as key loss, door slamming, electronic equipment failures or IT problems. They will also be able to count on our assistance during breakdowns or road accidents that occurred in Poland or abroad. We also provide support in situations requiring medical intervention (remote advice, doctor’s consultations, arranging transport to the hospital, hospitalization). It is important to us that your Clients know that they can fully rely on assistance tied to your offer or product.

    You can also count on specialized services tailor-made for specific situations, where due to the intensive use of certain devices accidental failures or losses are much more frequent. This applies to solving, for example, problems of car fleet management as well as everyday life problems of each of us. Moto Assistance or Home and Office Assistance schemes are a proven way for companies to ensure business continuity in case of major accidents and to minimize the losses of beneficiaries resulting from various breakdowns.


    Is your company planning to create a dedicated assistance scheme for the company, its clients or employees, to outsource the service or to extend your offer with new assistance packages – Home, Moto, Travel or Medical – supporting your image?

    We will adjust the offer to your needs.

    You can call us or send us an e-mail via the contact form available on our website.


    Michal Makarczyk

    Michal Makarczyk

    President of the Board

    For over 25 years connected with the insurance industry. Has worked in various insurance companies.
    Cooperates with Vienna Insurance from February 2011.
    After implementing the internal own assistance structure within VIG Group, he led the project of creating a new company Global Assistance Polska Sp. z.o.o., in which he took up the position of the President of the Board of Directors.
    In free time he gladly travels, practices fencing and plays tennis.

    Michal Krzyzanowski

    Michal Krzyzanowski

    Member of the Board

    Thanks to 25 years’ experience in the assistance industry he participated in development of operational methods, network of service providers and many pioneer commercial projects.
    As a Commercial Director, he implemented many innovative assistance programs with B2B clients, including leading insurance companies.
    He is associated with the Vienna Insurance Group since 2020.
    At Global Assistance Polska, he is in charge of Sales and Marketing.

    Vienna Insurance Group

    The owner of about 50 insurance companies in 25 countries. It is a corporation with a long-standing tradition, having various brands in its portfolio. VIG's operations are based on 200-year long experience in the insurance industry.

    Benefits from cooperation with Global Assistance Polska

    Cooperation with a stable Partner from international Vienna Insurance Group (VIG)

    Years-long, international experience in the assistance services industry

    Competitive pricelists of Global Assistance Service Providers

    High SLA indicators

    Modern and proven system for registration and adjustment of assistance damages

    Well-developed and proved Assistance Service Providers network

    Do you have any questions? contact us

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    +48 22 602 40 00

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