Privacy Policy

  • Privacy Policy

Part I

Personal data

Acting in accordance with Article 13 of the 2016/679 Regulation of the European Parliament and the (EU) Council of 27.04.2016 on protection of natural persons with regard to the processing of personal data and on free movement of such data, and repealing Directive 95/46/WE (General Data Protection Regulation)(hereinafter: "Regulation"), below we give you information on processing your  personal data obtained via a contact form which is on our website.

  1. The controller of your personal data is Global Assistance Polska Sp. z o.o. (hereinafter "the Controller" or "GAP")

  2. The controller can be contacted by:
    • sending an e-mail to the address,
    • telephone contact under the number (22) 602 40 00,
    • sending a letter to the address of his premises, namely Al. Jerozolimskie 162A, 02 342 Warsaw.
  1. In any cases concerning personal data protection, please contact with Data Protection Officer – Ms. Daria Rychlik by:
    • sending an e-mail to the address:,
    • sending a letter with the note "Data Protection Officer" to the address indicated in item 2c) above.
  1. Your personal data can be processed by us for the purpose of:
    • answering a question asked by you (via an e-mail or a phone call). The legal basis for processing is the so-called legally justified interest implemented by the controller, and that is the possibility to respond to the content your question;
    • direct marketing of our products or services. The legal basis for processing is the consent expressed by you;
    • alternatively in order to determine, assert or defend against claims. The legal basis for processing is the so-called the legally justified business implemented by the controller and that is the possibility to assert or defend against claims.
  1. Your personal data can be handed over by us to the following entities:
    • entities authorized to acquire them based on specific legal regulations,
    • entities processing personal data on the order of the Controller including, in particular, suppliers of IT services, alternatively, any entities processing data in order to assert or defend against claims, whilst such entities process data on the grounds of an agreement with the Controller and only according to his instructions.
  1. Your personal data can be processed by us:
    • up to the moment of withdrawal of the consent given by you,
    • for a period necessary to accomplish our legally justified interest, unless you exercise the right to an objection or the right to be forgotten and your demands in this area are positively examined by us.
  1. Your rights are:
    • the right to request access to your personal data,
    • the right to demand rectification,
    • the right to request erasure of personal data ("the right to be forgotten"),
    • the right to restrict processing,
    • the right to transfer the data (in the scope in which your personal data is processed on the basis of your consent and, at the same time, in an automated way),
    • right to object to the processing (in the scope the basis for processing is our legally justified interest),
    • the right to withdraw your consent to processing your data (in the scope in which it is the legal basis of processing them). You can withdraw your previously given consent at any time, and this will not affect the legal grounds for any processing which we will have completed before you withdraw your consent.

    In order to exercise the above mentioned rights, send us your request in the way specified in item 2 and 3 above.

    You are also entitled to the right to lodge a complaint with a supervisory authority.

  1. We hereby inform that you do not have an obligation to give us your personal data, this will however be necessary for the purpose of pursuing the objectives referred to above in item 4.

Part II


Our page uses the so-called cookie files, otherwise cookies, namely information recorded on the terminal device which you are using. We do not use data from cookie files for identification of users of our website, they serve only the purposes related to administering the website, in particular the purposes related to ensuring the optimal website services.

The information from cookie files can be used by us for analysis and statistical purposes, whilst the results of these analyses and statistics do not contain identifying characteristics of our website's users.

"Cookies" that we use are:

  1. external – Google Analytics.

Our page also uses the Google Analytics tool. This tool is used by us to create statistics concerning the manner in which our website is used.

If you do not agree to saving cookie files on your terminal device, you can remove the so far recorded files and block the possibility to record them in the future by changing the settings in your browser. Such action can however complicate your use of online websites.

Part II


In the case of any changes to the above described methods of collecting and processing information, we will amend the content of the present Policy.

Do you have any questions? contact us

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+48 22 602 40 00

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