Claims Handling
Comprehensive claims handling process
We provide full support through comprehensive handling of motor and property claims . We make sure that the claims handling process is smooth, efficient and fast, and that the end customers feel taken care of.
As part of our service, we handle claims notified from the following types of insurance:
Property insurance for individual clients and SMEs
Organization of substitute cars on the basis of the perpetrator’s liability insurance
Personal accident insurance
Auto motor insurance with liability, collision and comprehensive coverage
Travel insurance
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Health insurance
Treatment costs
Trip cancellation costs
Third-party liability
Theft, destruction or delay of luggage
Personal accidents
Flight delay and cancellation
To handle claims, we work with VIG Ekspert, a nationwide network of claim experts and claim handlers, that is also part of the Vienna Insurance Group.
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The services we offer cover the full claims handling process
Claim management – acceptance and registration
Our dedicated Call Center is responsible for registration of motor, personal, property and life claims. A team of qualified specialists provides high-quality service to our customers. For this purpose, we employ the latest information and communications technologies.
Preliminary claim report– registration
We also offer Call Center services to run and operate a hotline, in terms of collecting basic claim data and forwarding it to the claims registration department as part of the handling of increased volumes, weekend and after hours of the claims registration team.
We work with motor and property experts who provide service throughout Poland. In everyday work, they use a specially designed order management system integrated with a mobile application. This allows for a simplified claim handling process using remote inspections and performing cost estimates directly at the place of event.
The claim handling services we offer use modern technological instruments that allow for independent claim handling, and for handling claims in a simplified process without additional formalities that are required in the standard settlement path. In the simplified process, the full claim settlement takes place on the basis of cost estimates prepared by our experts.
Substantive and technical claim handling
Determining the liability
Determining the liability of the Insurance Company, including a decision to pay or refuse to pay compensation.
If you are considering including claims handling in your offer or have questions about the scope of services, we welcome you to contact us. We will be happy to answer your questions and help you reach a solution tailored to your expectations